Privacy Policy

We understand that privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in ways that are described here and in a manner that is consistent with our obligations and your rights under the law. Please read this privacy policy carefully and ensure that you understand it. Your acceptance of our privacy policy is deemed upon your use of the site, if you do not accept and agree with this privacy policy, you must stop using the site immediately.
Visitors of our site should note that they may contain links to other websites. Please note we have no control over how your data is collected, stored, or used by other websites and we advise you check their privacy policies before providing any data to them.

Information that we collect

• Contact data
• Identity date
• Financial data
• Technical data
• Profile data
• Usage data
• Marketing and communications data

How we collect your data
We will gather information about you in a number of different ways, such as when you call to enquire about our services, complete an online or postal form, or complete a survey questionnaire. The data we gather will always have a lawful basis either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

How we use your personal data
We will never disclose, share, or sell your data without your consent, unless required to do so by law. We will only keep the data for as long as is necessary for the purposes required.
In circumstances where you have agreed to us contacting you with promotional offers or marketing you are free to withdraw this consent at anytime.

• We collect your data to enable us to fulfil our contract with you
• We use your data as part of our legal obligation for accounting and tax purposes
• We may record the interactions and contacts that you have had with us
• You will provide us with information on the website when you arrange the cremation, which we will then use in order to provide our services effectively
• Your data may be passed on to legitimate third parties in order for us to fulfil our contract with you e.g. crematoriums
• All personal data is stored securely and kept for no longer than is necessary. We will comply with our obligations and safeguard your rights under applicable data protection legislation at all times
• We may use your data for marketing purposes, which may include contacting you by e-mail with information, news and offers on our services
• We may compile statistics about the use of our sites including data on traffic, usage patterns, use the numbers, sales, and other information
• Data will only be shared and used within the bounds of the law

How and where do we store your data
We will only keep your data for as long as we need to in order to use it in the ways described above and as long as we have your permission to keep it. The data will only be stored in the UK and will be safeguarded and held securely by us. We only ever retain personal information for as long as is necessary and will constantly review this.

Your rights
You have the following rights under data protection legislation:

• Right to access – to see or obtain your personal data that has been collected 
• Right to rectification – to have incomplete or incorrect data about you corrected 
• Right to erasure – to request deletion of your personal data (also referred to as the “right to be forgotten”) 
• Right to restriction of processing – limiting what personal data about you can be processed and for what purposes 
• Right to object (to processing) – to opt out of having your data processed at all 
• Right to be notified – regarding rectification, erasure, or restriction of processing 
• Right to data portability – to receive a copy of your data in a reasonably usable format to be taken elsewhere 
• Right regarding automated individual decision-making, including profiling – to opt out of the use of technologies

If you have any cause for concern or complaint about our use of your personal data, please contact us using the details provided below. If we are unable to help, you also have the right to lodge a complaint with UK’s supervisory authority, the information commissioners office.

Cookies
These are small text files placed on your computer or device by our site when you visit certain parts of them and/or when you use certain features of them. This helps us to provide a better user experience, understand how the website performs and to analyse what works and where improvements are required. Cookies do not store financial information, or information which is capable of directly identifying you. For more information please see our Cookie Policy below.

Changes to our privacy policy
From time to time we may change our privacy policy. Any changes will be updated to this page in the first instance. By using the site you are agreeing to our privacy policy and we recommend you regularly check this page for any changes.

Contacting us
Should you have any questions about our site or privacy policy, or wish to lodge a complaint, please contact us by e-mail at info@perfect-cremation.co.uk

Cookie Policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

What are cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.

What types of cookies do we use?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How to Manage Cookies

Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.

Further information

If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.